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Support Centre

Help and support topics

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Banking from home

 

Card reader

How to use the mobile app

Login help

Make payments

How to use Online Banking

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View or change your details

Add a party to an account

Find account details

Notifications

Update details

View statements

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Help with your product

 

Cheques

Credit card

Current accounts

Loan

Mortgage

Overdraft

Rooster Money

Savings

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Help with your card

Card delivery

Card functionality

Fraud

Going abroad

PIN

Refunds

Transactions

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Banking near me

ATM/Cash & Deposit Machine (CDM)

Book an appointment

Contact us

Mobile branches

Opening times

Order change

Safe custody

Withdrawals

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Dealing with difficult times

Bereavement

Financial difficulty

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Find help in difficult times Open in new window

Top help questions

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What are the different balances in Online Banking?

Recently we’ve changed the way we display your accounts and balances in Online Banking to give you a clearer view of your money.

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How do I register for Online Banking if I don't have a debit card?

If you do not have a debit card, you can simply leave this field blank and carry on with your application.

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Why do I get a message that my customer number entered has been disabled?

To protect you and your accounts, we constantly monitor our Online Banking and mobile app services and it may have been necessary for us to temporarily disable your service.

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Popular how to guides

These step-by-step guides will help you complete everyday tasks using your mobile app or Online Banking.

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Make a complaint

We always try to give you the best possible service. But sometimes we get it wrong. If we’ve got it wrong enough that you want to make a formal complaint, it’s easiest online.

Learn how to make a complaint Open in new window
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Make a payment

Information about different payment types and payment limits.

Find details about payments Open in new window
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Report a lost or stolen card

Report a lost or stolen card is quick and easy in the app, online or in branch.

Learn how to report a lost card Open in new window
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Cora is here to help you

Available 24/7

Cora can support you with a wide range of queries. If Cora can't help you, she'll pass you on to one of our colleagues who can assist you.

 

Helps you change your details

Cora can update your address and help you get your phone number, email address or name updated too.

 

Allows you to report a lost card

Cancel your lost card and securely order a new one.

 

Helps you get a PIN reminder

Forgotten your PIN? Get a PIN reminder through Cora.

Get to know Cora Open in new window